Same-day dispatch is possible if ordered Monday to Friday before 12 p.m. Please note Royal Mail does not deliver on weekends and Public Holidays and we do not dispatch orders on these days. Once your order has been dispatched, you will receive an email with a tracking number to help find out when your delivery will arrive. Your kit is sent using the Royal Mail Tracked 48 service.

We use Royal Mail Tracked 48 to dispatch your item. We’ll send your kit to the address you give us when you place your order. Royal Mail states that they aim to deliver within one business day, but we are unable to guarantee Royal Mails delivery times and so advise ordering as early as possible to prevent disappointment. Please note, Royal Mail does not deliver on Sundays or Public Holidays.

Please contact our Customer Care Team via as soon as possible. Please note, if your order has been shipped this cannot be changed.

Please contact our Customer Care Team via for assistance.

MyHealthChecked uses Royal Mail Tracked 24 For Delivery, which aims for next working day delivery. Unfortunately postal and delivery services can sometimes be delayed during especially busy periods and this is outside our control. We understand it can be frustrating and we’re doing everything we can to avoid any hold-ups. Any delays caused by Royal Mail or third-party couriers are unfortunately beyond our control. You can check the status of your delivery here.

Please contact our Customer Care Team via for assistance.

Orders can only be returned within 14 days of delivery, providing the outer packaging it arrives in has not been opened, damaged, or tampered with whatsoever.

Our kits are provided with a ready-to-use return postal bag and a prepaid Royal Mail Tracked 48 returns label. You can take this to any Royal Mail post box or post office.

A prepaid Royal Mail Tracked 48 label is included in your kit. Royal Mail aims to deliver your kit within 2 working days.

Our lab will produce results within 10 working days from receipt at our lab.

Yes, this product can be gifted. Please ensure the kit is activated for the person who will be using the test.