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Due to the global issues experienced by Microsoft, inbound emails are not currently reaching us, and we are not able to email customers to notify when results are ready. Please check your MyHealthChecked dashboard if you are waiting on your results. If you wish to speak to us regarding any elements of our test service, please call customer care on 020 3371 3537 and leave us a message and we will call you back as soon as we can.

You can find out more about how your data will be handled by reading our Privacy Policy here.

Yes. We take data security extremely seriously and have robust protocols in place to safeguard our customers' information. We collaborate with a partner laboratory for bloods and DNA sample analysis, and only ID numbers - no names - are shared along with the samples.

For more information, please review our Privacy Policy and Terms & Conditions. Please note that all data can be deleted from our system and our partner labs' systems upon your request.

Any sample you provide to us will be retained for up to 28 days, and your genetic data will be stored for one month. However, you retain the option to contact us at any time to request its destruction, and we will promptly comply.

To request deletion of your account and data, please contact us at care@myhealthchecked.com

You can also read our privacy policy here