Help and support title image

Help & Support

Our dedicated customer care team is available:

  • Monday to Friday; 9am - 5pm
  • Bank Holidays: See our service page

When you can expect your test results

DNA Tests

DNA Tests

You will receive your results within 7-10 days of your sample arriving at our lab.

Blood Tests

Blood Tests

You will receive your results within 48-72 hours of your sample arriving at our lab.

Sexual Health

Sexual Health Tests

You will receive your results within 48-72 hours of your sample arriving at our lab.