Help & Support
Email us at care@myhealthchecked.com
Please call us on: (0) 20 3371 3537
Our dedicated customer experience team is available:
- Monday to Friday; 9am - 5pm
- Saturday: 9am – midday
- Sunday: Closed
- Bank Holidays: See our service page
Awaiting test results
Fit-to-Fly Rapid Antigen Test
Your test result can be verified from Monday to Friday, between 8:00am and 5:00pm, and on weekends and bank holidays between 9:00am and 3:00pm. If you upload your test cassette photo after this period, your Fit-to-Fly COVID-19 certificate will be issued on the next working day.
PCR Tests
We commit to reporting your results within 24-36 hours of receipt at our laboratory, not when Royal Mail confirm delivery to our lab. Please note our Seasonal Opening hours before purchasing your PCR test.
DNA Tests
We commit to 10 working days from receipt.
How are we doing?
Here at MyHealthChecked, we work hard to deliver the kind of service we’d want to experience – and getting it right means listening to and learning from you, our customers.
If you have feedback to share, we’d love to hear it.
Whether someone has made your day, or we need to do better, we welcome all feedback. So please do let us know how we’re doing using the form below. We’ll get back to you within 5 working days.