Your account FAQs

Due to the global issues experienced by Microsoft, inbound emails are not currently reaching us, and we are not able to email customers to notify when results are ready. Please check your MyHealthChecked dashboard if you are waiting on your results. If you wish to speak to us regarding any elements of our test service, please call customer care on 020 3371 3537 and leave us a message and we will call you back as soon as we can.

If you are having problems logging into your account, you can reset your password here. If you are still having problems, please contact our customer care team via email at care@myhealthchecked.com or give us a call on 020 3371 3537 - If you leave a voice message, we will get back to you as soon as possible during our business hours, typically on the same day.

You can reset your password here.

If you are not receiving emails, firstly check your account details here and make sure you have the setting "Receive Emails" checked. Also, check the spam folder in your email client.