Orders can only be returned within 14 days of delivery, providing the outer packaging it arrives in has not been opened, damaged, or tampered with whatsoever.

If you intend to return your test, please contact us at care@myhealthchecked.com to let us know. Returns shipping is at your own cost, and the order remains your responsibility until it reaches us. We highly recommend using a tracked delivery service and retaining proof of postage.

Please return your order to:

MyHealthChecked
The Maltings
East Tyndall Street
Cardiff, Wales
CF24 5EA.

For more information on our returns policy, please refer to our Terms and Conditions here

*please note, we can only process returns for tests that are purchased from the MyHealthChecked website. Any tests purchased from other retailers will need to be returned to them.

We're sorry to hear that your order has arrived damaged. Please contract us as soon as possible at care@myhealthchecked.com to inform us of the damage. Please include photographs of the damage so our team can assess.

We're sorry to hear that your order is missing an item. Please contact us as soon as possible at care@myhealthchecked.com to let us know what is missing from your order.

If your order has been dispatched, we cannot cancel it. Please contact care@myhealthchecked.com as soon as possible if you wish to cancel your order to discuss your options.