My Health Checked Logo

Due to the global issues experienced by Microsoft, inbound emails are not currently reaching us, and we are not able to email customers to notify when results are ready. Please check your MyHealthChecked dashboard if you are waiting on your results. If you wish to speak to us regarding any elements of our test service, please call customer care on 020 3371 3537 and leave us a message and we will call you back as soon as we can.

Our blood and DNA tests are shipped using Royal Mail’s Tracked 48 service, and our rapid tests are dispatched using first class shipping. Once dispatched, you can expect delivery of your order within two to three working days.

To view where your order is, please use the tracking details in the email sent to you upon purchase. This may have landed in your junk/spam folder so make sure to check there.

A prepaid Royal Mail Tracked 48 label is included in your DNA/blood test kit. Royal Mail aims to deliver your kit within two working days.

Due to the nature of biological samples, it is difficult to ensure their stability for testing by the time they reach us, so at this time we are a UK only company. But as we grow and expand that may change.