Shipping
Receiving your test
Expected Delivery
All of our tests are shipped using Royal Mail’s Tracked 48 service. Upon dispatch, you can expect delivery of your order within two to three working days. Same-day dispatch is possible if ordered Monday to Friday before 12pm noon.
Sundays & Public Holidays
Please note Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these days.
Tracking Information
Once your order has been dispatched, you will receive an email with a tracking number to help find out when your delivery will arrive.
Royal Mail Delays
We cannot guarantee the Royal Mail service or delivery times as it is outside of our control. In the exceptional case where a product is out of stock or shipments are delayed, we will notify you immediately.
Sending your test to our lab for analysis
Return your sample to our lab
Simply pop your sample back in the box, seal it inside the postage bag with the prepaid returns label attached, and post it to our lab.
Email confirmation
You will receive an email confirmation once your sample has arrived in our lab and the process has started.
Get your results
For our DNA Tests, results will be sent out within 10 working days of receiving your sample at the lab.
For our Blood Tests, this is 48-72 hours.