If you are having problems logging into your account, you can reset your password here. If you are still having problems, please contact care@myhealthchecked.com who will be able to help.

If you have forgotten your password, or need to reset it. Please use this link and fill in your email address. You will be sent an email with instructions on how to reset your password. Remember to check the spam folder in your email client, if you don't see the email.

If you are not receiving emails, firstly check your account details here and make sure you have the setting "Receive Emails" checked. Also, check the Spam folder in your email client.

Make sure your operating system and web browser have all recent updates. If you are using Windows with Internet Explorer or Android OS and can't download your certificate, try using a different internet browser (for example Chrome, Firefox, or Safari). If you are using a mobile device, log in to your account on a computer and try again.

You can edit your account details by logging into the My Health Checked dashboard at https://dashboard.myhealthchecked.com/account