Receiving & returning your test kit to our lab

Rapid tests are shipped on Royal Mail’s Tracked 24 service. Same-day dispatch is possible if ordered Monday to Friday before 12 noon.

Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these days.

Once your order has been dispatched, you will receive an email with a tracking number to help find out when your delivery will arrive.

We cannot guarantee the Royal Mail service or delivery times as they’re outside of our control. In the exceptional case where a product is out of stock or shipments are delayed, we will notify you immediately.