Placing and Receiving your Order
Please ensure you order PCR tests by 12:00pm on Monday May 30th and Antigen test by 10:00am on Saturday 28th May for guaranteed delivery for the Bank Holiday.
Returning your PCR test sample
If you choose to use Royal Mail, please ensure that you post this via a Priority Post Box with a last collection time of no later than midday (12:00pm), Monday May 30th 2022.
This is because Royal Mail will not deliver on the weekends or bank holidays immediately following those dates, and therefore our laboratory will be closed.
Any samples sent after midday, Monday May 30th 2022 will be processed once received with the earliest possible (non-guaranteed) delivery date of Saturday June 4th 2022. Any samples not received by this date will be processed upon our re-opening on Monday June 6th 2022.
Help and Support
Our Customer Care Team are available via email – firstname.lastname@example.org