Last Order Date for Pre-Christmas Dispatch
Please ensure you order a COVID-19 PCR, DNA or an Antigen test by 12:00pm onFriday 16th December 2022, for guaranteed delivery before Christmas (this will be subject to Royal Mail deliveries).
COVID-19 PCR or DNA -Sample Return
If you choose to use Royal Mail, please ensure that you post this via a Priority Post Box with a last collection time of no later than midday (12:00pm), Monday December 19th2022. Our lab will issue your COVID-19 results within 48 hours of receipt at our lab and DNA tests within 7-10 days.
Royal Mail will not be delivering to our labs on Sundays and Bank Holidays, please take this into consideration when returning your test.
Due to upcoming strikes, some Royal Mail services may be affected or delayed. We ask all customers to take this into account prior to making travel arrangements.
Uploading your Antigen Test Image
If you have uploaded your test cassette photo during the hours listed above, your result will be issued to you within no longer than 4 hours of upload.
For example, if you upload your test cassette image at 10 am on a Monday morning, your test will begin immediately. Your result would then be issued to you by 2:00 pm Monday afternoon.
If you have uploaded your test cassette photo outside of the hours listed above, your verification will begin at the start of the next working day.
For example, if you upload your test cassette image at 10 pm on a Monday night, your test will begin being processed at 8:30 am Tuesday morning. Your result would then be issued to you by 12:30 pm Tuesday.
Help and Support
Our Customer Care Team are available via email – firstname.lastname@example.org