August Bank Holiday Opening Hours
It’s very important that you check the opening hours for the services we offer in the table below before you make your purchase.
If you are traveling and require a PCR test leading up to or during the Bank Holiday period, our PCR test may not be suitable for you on this occasion, and it is essential to take this into consideration.
Last Order Date for Pre-Bank Holiday Dispatch
Please ensure you place your order for any of products by 12:00pm on Wednesday 23rd August 2023, for guaranteed delivery before Friday August 25th 2023 (this will be subject to Royal Mail deliveries).
COVID-19 PCR & Antigen Products
COVID- 19 PCR Sample Return
If you choose to use Royal Mail, please ensure that you post this via a Priority Post Box with a last collection time of no later than midday (12:00pm), Wednesday 23rd August 2023. Our lab will issue your COVID-19 results within 48 hours of receipt at our lab and DNA tests within 7-10 days. If your sample is not received before Thursday 24th August, your sample will not be processed until Tuesday 29th August 2023.
Royal Mail will not be delivering to our labs on Bank Holidays or Sundays, please take this into consideration when returning your test.
Antigen Test Image Upload
If you have uploaded your test cassette photo during the hours listed above, your result will be issued to you within no longer than 4 hours of upload.
For example, if you upload your test cassette image at 10 am on a Monday morning, your test will begin immediately. Your result would then be issued to you by 2:00 pm Monday afternoon.
If you have uploaded your test cassette photo outside of the hours listed above, your verification will begin at the start of the next working day.
For example, if you upload your test cassette image at 10 pm on a Monday night, your test will begin being processed at 8:30 am Tuesday morning. Your result would then be issued to you by 12:30 pm Tuesday.
WELLNESS – Blood or DNA Products
Sample Return
If you choose to use Royal Mail, please ensure that you post this via a Priority Post Box with a last collection time of no later than midday (12:00pm), Wednesday 23rd August 2023.
We will issue your Blood Kit results within 48-72 hours of receipt at our lab and DNA tests within 7-10 days. If your sample is not received before Thursday 24th August, your sample will not be processed until Tuesday 29th August 2023.
Royal Mail will not be delivering to our labs on Bank Holidays or Sundays, please take this into consideration when returning your test.
