Service updates
Over the holiday period, please be sure to check the opening hours for the services we offer in the table below.
Please do this before you make your purchase or post a test to one of our laboratories. This advice applies whether you have purchased directly from MyHealthChecked or from one of our retail partners.
We rely on the Royal Mail to deliver some of our products from our distribution centre to customers, and for the transportation of all completed test kits to our laboratories. At this time of year Royal Mail experiences exceptional demand and has issued specific guidance to customers on using their service at this time.
| Dispatching orders | Customer Care hours | Send DNA test? | Send blood test? | |
|---|---|---|---|---|
| Thursday, 12 December 2024 | Yes | Open | Yes | Yes |
| Friday, 13 December 2024 | Yes | Open | No | No |
| Saturday, 14 December 2024 | No | Closed | No | No |
| Sunday, 15 December 2024 | No | Closed | No | No |
| Monday, 16 December 2024 | Yes | Open | No | No |
| Tuesday, 17 December 2024 | Yes | Open | No | No |
| Wednesday, 18 December 2024 | Yes | Open | Yes | No |
| Thursday, 19 December 2024 | Yes | Open | No | No |
| Friday, 20 December 2024 | Yes | Open | No | No |
| Saturday, 21 December 2024 | No | Closed | No | No |
| Sunday, 22 December 2024 | No | Closed | No | No |
| Monday, 23 December 2024 | Yes | Open | No | No |
| Tuesday, 24 December 2024 | Yes | Open | No | No |
| Wednesday, 25 December 2024 | No | Closed | No | No |
| Thursday, 26 December 2024 | No | Closed | No | No |
| Friday, 27 December 2024 | Yes | 0900-1200 | Yes | No |
| Saturday, 28 December 2024 | No | Closed | No | No |
| Sunday, 29 December 2024 | No | Closed | No | No |
| Monday, 30 December2024 | Yes | Open | Yes | No |
| Tuesday, 31 December 2024 | Yes | Open | Yes | No |
| Wednesday, 1 January 2025 | No | Closed | No | No |
| Thursday, 2 January 2025 | Yes | Open | Yes | Yes |
Get support
If you encounter any issues with the components of your kit or have any questions regarding your test, please contact care@myhealthchecked.com. Our customer care team is here to assist you and ensure a positive experience.