Before placing an order, please read our service update

Seasonal Opening Hours & Royal Mail Strike Action

Seasonal Opening Hours & Last Dispatch Date

It’s very important that you check the opening hours for the services we offer in the table below before you make your purchase. 

Due to the ongoing Royal Mail strike action, if you are traveling and require a PCR, over the leading up to or during the Seasonal period our PCR test will not be suitable for you on this occasion and it is essential to take this into consideration.

Seasonal Service Hours

Last Order Date for Pre-Christmas Dispatch

Please ensure you order a COVID-19 PCR, DNA or an Antigen test by 12:00pm onFriday 16th December 2022, for guaranteed delivery before Christmas (this will be subject to Royal Mail deliveries).

COVID-19 PCR or DNA -Sample Return

If you choose to use Royal Mail, please ensure that you post this via a Priority Post Box with a last collection time of no later than midday (12:00pm), Monday December 19th2022. Our lab will issue your COVID-19 results within 48 hours of receipt at our lab and DNA tests within 7-10 days.

Royal Mail will not be delivering to our labs on Sundays and Bank Holidays, please take this into consideration when returning your test.

Due to upcoming strikes, some Royal Mail services may be affected or delayed. We ask all customers to take this into account prior to making travel arrangements.

Uploading your Antigen Test Image

If you have uploaded your test cassette photo during the hours listed above, your result will be issued to you within no longer than 4 hours of upload.

For example, if you upload your test cassette image at 10 am on a Monday morning, your test will begin immediately. Your result would then be issued to you by 2:00 pm Monday afternoon.

If you have uploaded your test cassette photo outside of the hours listed above, your verification will begin at the start of the next working day.

For example, if you upload your test cassette image at 10 pm on a Monday night, your test will begin being processed at 8:30 am Tuesday morning. Your result would then be issued to you by 12:30 pm Tuesday. 

Help and Support

Our Customer Care Team are available via email – care@myhealthchecked.com 

Royal Mail Strike Update – 17.11.2022

We still encourage all customers to take the below dates into consideration when making travel arrangements as delays in the postal service may occur.

Due to upcoming strikes, some Royal Mail services will be affected or delayed. We ask all customers to take this into account prior to making travel arrangements.

Further strike action will be taking place on the below days:

  • Thursday 24th November 2022
  • Friday 25th November 2022
  • Wednesday 30th November 2022
  • Thursday 1st December 2022

Please note, due to the Royal Mail strike action our lab will not be receiving any deliveries on the dates above. Therefore, if you are traveling around these dates and require a PCR, our PCR test will not be suitable for you on this occasion and it is essential to take this into consideration.

If you have any queries about your order, please contact our Customer Care Team via care@myhealthchecked.com.

Royal Mail Strike Update – 30.10.2022

On the 30th of October, Royal Mail has stated that The Communication Workers Union has withdrawn planned strike action in the next two weeks (2, 3, 4, 8, 9 and 10 November).

We still encourage all customers to take the above dates into consideration when making travel arrangements as delays in the postal service may occur.

Update – 14.10.2022

Due to upcoming strikes, some Royal Mail services may be affected or delayed. We ask all customers to take this into account prior to making travel arrangements.

Further strike action will be taking place on the below days:

• Thursday 13th October 2022

• Thursday 20th October 2022

• Tuesday 25th October 2022

• Thursday 3rd November 2022

• Friday 4th November 2022

• Saturday 5th November 2022

• Tuesday 8th November 2022

• Wednesday 9th November 2022

• Thursday 10th November 2022

• Monday 28th November 2022

Please note, due to the Royal Mail strike action our lab will not be receiving any deliveries on the dates above. Therefore if you are traveling around these dates and require a PCR, our PCR test will not be suitable for you on this occasion and it is essential to take this into consideration.

If you have any queries about your order, please contact our Customer Care Team via care@myhealthchecked.com.

Need support?

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Help & Support