Looking for more support?
On this page you will discover:
- How to collect your sample
- How to interpret your results
- What you can do next
- How to contact our customer care team
How to collect your sample
Taking this test is a quick and easy way to screen for a potential stomach ulcer through the presence of H. pylori bacteria but to obtain an accurate result, it’s essential that you do it correctly.
Watch our video here for clear, step-by-step instructions on how to take the test. It will show you how to collect a stool sample and perform your test as well as how long you’ll need to wait for a reliable result.
We recommend watching the full video before you start, to ensure you’re ready to collect your sample. You can then use your SPACEBAR to pause the video where needed as you follow along with the step-by-step instructions.
Understanding your results
To help you understand what steps to take once you have received your results, we’ve put together this page to help you interpret what your results may mean and what you may want to do with these results. Remember: you should always consult a medical professional before making changes to your diet and lifestyle.
Before you continue its important that you have:
1. Read the ‘instructions for use’ leaflet included in your kit
2. Taken the test according to the instructions
Interpreting your results
Once you have collected your sample and performed your test, you must wait 10 minutes after applying your sample into the test cassette, before you read the results. Do not interpret the result after 20 minutes.
Get support
If you encounter any issues with the components of your kit or have any questions regarding your test, please contact care@myhealthchecked.com. Our customer care team is here to assist you and ensure a positive experience.