Your test result can be verified from Monday to Friday, between 8:00am and 5:00pm, and on weekends and bank holidays between 9:00am and 3:00pm. If you upload your test cassette photo after this period, your Fit-to-Fly COVID-19 certificate will be issued on the next working day.

We commit to reporting your results within 24-36 hours of receipt at our laboratory, not when Royal Mail confirm delivery to our lab.

Please ensure you take your sample and send to our laboratory as soon as your time frame allows. If you are using Royal Mail Tracked 24 for returning samples to our lab and you must post your sample in a Priority Post-box by midday, Monday-Friday, the same day as taking it.

Please note: Royal Mail do not collect mail or deliver to our lab on Sundays or Bank Holidays. Therefore if you post your sample on a Friday, Royal Mail will aim to deliver it to our lab no later than the following Monday. If you need further assistance to work out when you can take your sample, please contact our Customer Experience Team.