Christmas 2025 opening hours
2025 Christmas and New Year Holiday Opening Hours
Over the holiday period, please be sure to check the opening hours for the services we offer in the table below.
Please do this before you make your purchase or post a test to one of our laboratories. This advice applies whether you have purchased directly from MyHealthChecked or from one of our retail partners.
We rely on the Royal Mail to deliver some of our products from our distribution centre to customers, and for the transportation of all completed test kits to our laboratories. At this time of year Royal Mail experiences exceptional demand and has issued specific guidance to customers on using their service at this time.
| Dispatching orders | Customer Care hours | Send DNA Test? | Send Blood Test? | |
|---|---|---|---|---|
| Monday, 8 December 2025 | YES | YES | YES | YES |
| Tuesday, 9 December 2025 | YES | YES | YES | YES |
| Wednesday, 10 December 2025 | YES | YES | YES | YES |
| Thursday, 11 December 2025 | YES | YES | YES | YES |
| Friday, 12 December 2025 | YES | YES | NO | NO |
| Saturday, 13 December 2025 | NO | NO | NO | NO |
| Sunday, 14 December 2025 | NO | NO | NO | NO |
| Monday, 15 December 2025 | YES | YES | NO | NO |
| Tuesday, 16 December 2025 | YES | YES | NO | NO |
| Wednesday, 17 December | YES | YES | NO | NO |
| Thursday, 18 December 2025 | YES | YES | NO | NO |
| Friday, 19 December 2025 | YES | YES | NO | NO |
| Saturday, 20 December 2025 | NO | NO | NO | NO |
| Sunday,21 December 2025 | NO | NO | NO | NO |
| Monday, 22 December 2025 | YES | YES | NO | NO |
| Tuesday, 23 December 2025 | YES | YES | NO | NO |
| Wednesday, 24 December 2025 | YES | YES | NO | NO |
| Thursday, 25 December 2025 | NO | NO | NO | NO |
| Friday, 26 December 2025 | NO | NO | NO | NO |
| Saturday, 27 December 2025 | NO | NO | NO | NO |
| Sunday, 28 December 2025 | NO | NO | NO | NO |
| Monday, 29December 2025 | YES | 0900-1100 | NO | YES |
| Tuesday, 30 December 2025 | YES | 0900-1100 | NO | YES |
| Wednesday, 31December 2025 | YES | 0900-1100 | NO | YES |
| Thursday, 1 January 2026 | NO | NO | NO | NO |
| Friday, 2 January 2026 | YES | YES | NO | NO |
| Saturday, 3 January 2026 | NO | NO | NO | YES |
| Sunday, 4 January 2026 | NO | NO | NO | NO |
Last Order Date for Pre-Christmas Dispatch
Please place your order for any of products by 12:00pm on Wednesday 17th December 2025, for delivery before Christmas Day (this will be subject to Royal Mail deliveries).
Returning Completed Tests
DNA Sample Return
If you would like your DNA test result by 24th December 2025 you should post your sample no later than midday (12:00pm), Thursday 11th December 2025.
*Please note that DNA samples remain stable for up to 14 days when packaged correctly. Please see our instructions for use.
Blood Sample Return
If you would like your blood test result by 24th December 2025 you should post your sample no later than midday (12:00pm), Thursday 11th December 2025.
Due to pressures on the postal system over this period, customers must not return blood samples between Friday 12th December 2023 and Sunday 4th January 2025 inclusive.This is to avoid potential delays in the sample arriving at our laboratory, which may rend the sample void.
We wish all of our Customers an enjoyable holiday period, and a very happy and healthy new year.