Royal Mail Strike Action - Service Update

Technical Assistance

Awaiting time results

Our verification service hours are :

  • Monday to Friday - 8:30 am to 4:00 pm
  • Weekends & Bank Holidays – 9:00 am to 3:00 pm

If you have uploaded your test cassette photo during the hours listed above, your result will be issued to you within no longer than 4 hours of upload.

For example, if you upload your test cassette image at 10 am on a Monday morning, your test will begin immediately. Your result would then be issued to you by 2:00 pm Monday afternoon.

If you have uploaded your test cassette photo outside of the hours listed above, your verification will begin at the start of the next working day.

For example, if you upload your test cassette image at 10 pm on a Monday night, your test will begin being processed at 8:30 am Tuesday morning. Your result would then be issued to you by 12:30 pm Tuesday.

Problems uploading the test cassette image

If you are having issues uploading your test cassette image, please contact us at care@myhealthchecked.com or call us on +44 (0) 20 3371 3537. You will need to have a clear picture of your test cassette results and your order number to help us help you.

Note that your test cassette image should be at high resolution, with no shadows obscuring the image and a clear view of the control line (C). Test results must be read within 30 minutes or the results will no longer be valid. We cannot evaluate any tests that failed any of the above criteria.

Important information

This service is optimise for use on smartphones, though it may also work on a laptop or desktop.

If you are using a smartphone: please use an up-to-date iPhone, iPad or Android device with camera.

If you have to use a laptop/desktop: please use an up-to-date version of Chrome or Firefox, your computer will need a high resolution webcam.