Royal Mail Strike Action - Service Update

Receiving & returning your wellness test kit to our lab

Receiving test kit

1

Royal Mail Tracked 24

We use Royal Mail Tracked 24 and all orders are dispatched within 24 business hours of being placed

2

Fast Delivery

Same day dispatch is possible if ordered Monday to Friday before 12 noon

3

Sundays & Public Holidays

Please note Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these day

4

Tracking Information

Once your order has been dispatched, you will receive an email with a tracking number to help find out when your delivery will arrive.

5

Royal Mail Delays

We cannot guarantee the Royal Mail service or delivery times as it is outside of our control. In the exceptional case where a product is out of stock or shipments are delayed, we will notify you immediately.

Sending your test kit back

1

Returning your test kit back

We provide a Royal Mail Tracked 24 returns label for returning your samples back to our lab in Manchester.

2

Sample back to our lab

In each test kit there is a Royal Mail Tracked 24 pre-paid postage bag for you to send your sample back to our lab.

3

Email confirmation

You will receive an email confirmation once your sample has arrived in our lab and the process has started.

4

Results within 10 working days

Results will be sent out within 10 working days of scanning it into our system.

5

Royal Mail Tracked 24

Royal Mail aims to deliver your sample to our lab in the next day.

Note: to track your test please make a note of your tracking number, as we do not keep a record of this.

If you notice there is a delay with your sample delivery, please contact us immediately at care@myhealthchecked.com

Learn more

Understand and learn about science behind DNA testing

Learn more