Receiving & returning your wellness test kit to our lab

Receiving test kit


Royal Mail Special Delivery

We use Royal Mail Special Delivery and all orders are dispatched within 24 business hours of being placed


Fast Delivery

Same day dispatch is possible if ordered Monday to Friday before 12 noon and Saturdays before 10.00am


Sundays & Public Holidays

Please note Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these day


Tracking Information

Once your order has been dispatched, you will receive an email with a tracking number to help find out when your delivery will arrive.


Royal Mail Delays

We cannot guarantee the Royal Mail service or delivery times as it is outside of our control. In the exceptional case where a product is out of stock or shipments are delayed, we will notify you immediately.

Sending your test kit back


Returning your test kit back

We provide a Royal Mail Tracked 24 returns label for returning your samples back to our lab in Manchester.


Royal Mail Priority Box

If you use this returns label, it is essential that you use a Royal Mail Priority Post Box when returning your sample.


Sample back to our lab

In each test kit there is a Royal Mail Tracked 24 pre-paid postage bag for you to send your sample back to our lab.


Email confirmation

You will receive an email confirmation once your sample has arrived in our lab and the process has started.


Results within 10 working days

Results will be sent out within 10 working days of scanning it into our system.


Royal Mail Tracked 24

Providing your sample has been posted in one of the clearly identified Royal Mail Priority Postboxes, as instructed, Royal Mail aims to deliver your sample to our lab in the next day.

Note: to track your test please make a note of your tracking number, as we do not keep a record of this.

If you notice there is a delay with your sample delivery, please contact us immediately at

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