Terms & Conditions

These terms determine products and services made available on www.myhealthchecked.com (the “website”) and application (the ”app”) operated by Concepta Diagnostics Limited (“we/us/our”) or bought instore or online through one of our partners.

 Our products and services are available for purchase for residents based within mainland United Kingdom, and excludes Northern Ireland, the Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, the Scottish Isles

1. Acceptance of Terms & Our Services

1.1 Please read these Terms carefully. By purchasing instore or by placing an order through our website and/or registering your kit you agree to use our services in accordance with these Terms. The Terms govern the supply of our Genetic  Tests and the processing and return of your results and include but are not limited to providing a buccal swab saliva or nasal sample for DNA/RNA isolation, sample processing, data analysis, interpretation of results, reporting of results to government or health bodies, and uploading of your results onto our website and app. 

1.2 By using this service, you agree to and understand these Terms. You may not use our services if you do not accept these Terms. Please note you will be asked to agree to these Terms upon purchase and/or kit registration.

1.3 To utilise the service associated with the products offered by Concepta Diagnostics Limited you must obtain internet access directly or through devices that access web-based content and pay any associated fees. You acknowledge and agree that while Concepta Diagnostics Limited may not currently have set a fixed limit on the number of transmissions you may send or receive through the service, or on the amount of storage space used for the provision of any service associated with Concepta Diagnostics Limited products.

1.4 Concepta Diagnostics Limited is dedicated to evolving as scientific knowledge and technology advances. As the user you acknowledge and agree that the nature of the services which Concepta Diagnostics Limited provides under MyHealthChecked may change from time to time without prior notice to you in order to continually innovate. You acknowledge and agree that Concepta Diagnostics Limited may pause or cease provision of some services without prior notice to you. You may stop using the services at any time. You do not need to specifically inform Concepta Diagnostics Limited when you stop using the Services. Concepta Diagnostics Limited assumes no responsibility for the use of services outside the terms of this agreement.

2. Privacy Policy

It’s important to us that you read and understand our Privacy Notice which details how we collect and utilise customer information. You must agree to the Terms of our Privacy Notice to use our services. By registering your details you agree to the Terms stated in our Privacy Policy. Our Privacy Policy can be viewed at https://myhealthchecked.com/privacy-notice/.

3. Product Fee & Payment 

3.1 The unit price of any product or service available for purchase will be quoted on our website or on our partners’ websites or in the applicable store. These prices may vary for promotional offers, vouchers/coupons or periodic sales. We reserve the right to withdraw or terminate any of our promotion offers at any time or where fraud is suspected. All product fees are inclusive of Value Added Tax (VAT). Delivery charges will be quoted if applicable.

3.2 We accept all payment types offered at our online checkout. By placing an order you confirm that all payment and personal details provided are accurate and valid.

4. Delivery

4.1 All orders are shipped as soon as possible. We aim to dispatch all orders within 1-2 days of orders being placed. Weekends are not considered as business days.

4.2 We will notify you in the unlikely event of any exceptional circumstance, out of stock products or delays in transit relating to providing you with your order. 

4.3 We aim to return the results of your Covid Tests within 24-36 hours of us receiving your Test at our lab or our partner lab. 

4.4 For the avoidance of doubt, we do not guarantee that your results will be returned to you within 24-36 hours of you posting your samples to us.

4.5 If a Royal Mail prepaid label is enclosed as part of your order, you may use this to return your sample to us. This service is provided by Royal Mail, and as such we are not responsible for any transit delays as these would be outside of our control.  For the avoidance of doubt, you may choose to make alternative arrangements to return your sample to the laboratory for processing, however, in this scenario these samples are sent entirely at your own risk.

4.6 If you are travelling, you understand and agree that it is your responsibility to ensure that you have calculated the time frames necessary so that you receive your results in good time before you travel. This is not our responsibility and we are not liable for any loss or damage as a result of such delay, as set out in further detail in clause 12.

5. Cancellation & Returns

5.1 Orders may be cancelled if cancellation notice is issued prior to dispatch. Due to the healthcare nature of our products, once dispatched we are unable to accept returns. All requests must be submitted using the contact form on the contact us page.

5.2 For cancellation requests state ‘Cancellation Request Order#’ within the subject line. Please provide the order number (Order#) provided upon order submission. Once your request has been submitted The Concepta Diagnostics Limited Team will contact you by email with instructions on how to process your request.

6. Termination

If you wish to terminate your legal agreement with Concepta Diagnostics Limited you may do so by submitting your request to Concepta Diagnostics Limited. We will send an email to the email address linked to your user account asking you to verify your request. Upon confirmation we will process your request to delete your data, and you will no longer be able to use your account. See Concepta Diagnostics Limited’s Privacy Policy for further details.

7. Changes to Terms & Conditions

We may revise and update our terms and conditions from time to time. Any changes to our terms will be posted on our website. By purchasing our services we accept you agree to any changes to service terms and conditions.

8. Disclaimers

8.1 You as the user, acknowledge and agree that Concepta Diagnostics Limited and any of its licensors own all legal right, title, and interest in and to the Services, including any intellectual property rights which subsist in the Services. You also acknowledge that the Services may contain information which is designated confidential by Concepta Diagnostics Limited and that you shall not disclose such information without Concepta Diagnostics Limited’s prior written consent.

8.2 You further acknowledge and agree that the Services and any necessary software used in connection with the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You also acknowledge and agree that information presented to you through the Services or sponsors is protected by copyrights, trademarks, patents or any other proprietary rights and laws.

8.3. Our products and services are not intended to diagnose, treat, cure or prevent any diseases or disorders, nor is the information supplied via our services or on our website or App or other material, a substitute for medical advice, or intended to replace the individual advice available from your own doctor. You should always seek the advice of your doctor with any questions you may have regarding test or health information. If you have a recurring or a medically diagnosed health condition that concerns you, you agree to seek medical advice from your GP (General Practitioner) before making significant lifestyle changes.

9. Waivers 

9.1 The laboratory may not be able to process your sample if your swab sample does not contain a sufficient amount of DNA or RNA (depending on the test type), you do not provide enough sample, or the results from processing do not meet our standards for reliable results. The laboratory process may result in errors. If the initial processing fails for any of these reasons, Concepta Diagnostics Limited will reprocess the same sample at no additional charge to the user. If the second attempt to process the same sample fails, Concepta Diagnostics Limited, at their sole discretion, may offer to send another swab to the user for a second collection. 

If the user’s second sample is again unsuccessful in processing, then Concepta Diagnostics Limited may not send additional collection swabs to the user. 

If the user breaches this policy agreement and resubmits another sample through a future purchase of the Service and processing is not successful, Concepta Diagnostics Limited will not offer to reprocess the sample or provide the user with a refund. Although extremely rare a small, unknown fraction of the data generated during the laboratory process may be un-interpretable or erroneous. As this possibility is known in advance, users are not entitled to refunds where these exceptional errors occur.

9.2 The failure of Concepta Diagnostics Limited to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

9.3 These Terms constitute the entire agreement between you and Concepta Diagnostics Limited and govern your use of the Services, superseding any prior agreements between you and Concepta Diagnostics Limited on this subject. You also may be subject to additional terms and conditions when you use affiliate services, third-party content or software. You may not assign or delegate any rights or obligations under this Agreement. Any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under the Agreement, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, Concepta Diagnostics Limited for any third party that assumes our rights and obligations under this Agreement.

9.4 If you violate the Terms in this Agreement or Concepta Diagnostics Limited has a reasonable ground to suspect that you have violated the terms of this agreement Concepta Diagnostics Limited has the right to suspend or terminate your account and refuse any current or future use our Services.

10. Proprietary Rights

MyHealthChecked and Concepta Diagnostics Limited product and service is an UKIPO trademark of Concepta Diagnostics Limited along with any other brand features. You agree that you shall not remove, obscure, or alter any proprietary rights notices including copyright and trademark notices that may be associated with or contained within the Service.

11. Notices

Concepta Diagnostics Limited notices will be made by either email to the email address provided upon kit registration, by post to the address provided upon placing an order on www.myhealthchecked.com or posted on our website. Notices to Concepta Diagnostics Limited must be provided by using the contact form on the contact us page. 

12. Our Liability 

12.1 If we fail to comply with these terms, we are only responsible for refunding you the cost of the test excluding postage and delivery costs.

12.2 We are not liable or responsible for, but not limited to,

a) wasted expenditure;

b) any costs or fees related to cancelled, delayed, missed or rescheduled flights;

c) costs incurred for non-MyHealthChecked tests, additional or otherwise

d) hotel, food and drink costs and charges;

e) car parking costs;

f) delays in travel and associated costs;

g) inconvenience or wasted time;

h) loss or earnings; 

i) any business losses; 

j) unforeseen additional expenditure; or

k) any indirect or consequential losses. 

12.3 We do not exclude or limit our liability to you where it would be unlawful to do so, such as but not limited to, for death or personal injury caused by our negligence.

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