Shipping, Cancellations and Returns

Shipping Method

Royal Mail Special Delivery & 24 Hour Tracked
Free next day UK delivery *

Please note Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these days.

* All orders will be dispatched within 24 business hours of being placed. Same day dispatch is possible if ordered Monday to Friday before 12noon and Saturdays before 10.00am.  

Royal Mail Shipping Delays

We cannot guarantee the Royal Mail service or delivery times. We provide a tracked service, but Royal Mail delays are unfortunately outside of our control.

We will endeavour to notify you immediately in the unlikely event of any exceptional circumstance, for example, out of stock products or shipments delayed in transit.

Test-to-Release

If you have ordered a Test-to-Release kit in advance, this will arrive on your Day 5 of self-isolation, as per the government guidelines we cannot dispatch this any earlier.

Please note, if you have not ordered this test kit in advance please check our dispatch information before placing your order to ensure this meets your needs.

Tracking Information

Once your order has been dispatched, we will send a notification to the email address given when the order was placed, your tracking number will be on this email so keep it safe.

In each test kit there is a pre-paid postage bag for you to send your sample to our lab, please make sure you take note of the tracking number on the postage label as we do not keep a record of this.  If you want to track when your sample has arrived at the lab you will need your tracking number.

Private Courier

If you wish to use your preferred courier to send your sample to the lab, the full address will be in your test kit on the return’s postage bag.

Please note if you chose this method, we cannot be held liable for any lost/damaged/late samples, in these circumstances you would need to contact the courier direct.

Covid Test Drop Box – hand delivery options in Manchester

If you are close to Manchester and would like to drop off your sample at our lab in person, we are now happy to offer this option for you.

How to drop your sample off in person at the Covid Test Drop Box:

  1. Samples can be dropped off at anytime, but please note, this box will only be checked from Monday to Friday, 9am to 5pm. 
  2. If you deposit your sample on a Saturday or Sunday, it will not be processed until the Monday. 
  3. Please drop your sample off at MyHealthChecked, Unit 16, Rutherford House, 40 Pencroft Way, Manchester, M15 6SZ
  4. The COVID Sample DropBox is located outside the main entrance to the left of the main door.

Cancellations and Returns

  • Orders may be cancelled providing we receive notice by 12pm (Monday-Friday) the day before your order is due to be dispatched.
  • If your order has already been dispatched it may be returned within 14 days of delivery, providing the outer packaging it arrives in has not been opened, damaged, or tampered with whatsoever. The arrangement of the return and any associated costs are not covered by MyHealthChecked.
  • Refunds for orders cancelled prior to dispatch, or for products returned undamaged, will be issued within 10 business days to the card that you made the payment with.  Your bank might take an additional 5-10 days to process the refund.  
  • Please note due to the nature of the product if the package has been opened, damaged, or tampered with, you will not be entitled to a refund and we are required to discard the returned test kit.

Important information

  • MyHealthChecked are not responsible for the activation of your test kit; this must be carried out by the customer. Failure to activate your sample will mean you cannot access your test results. Refunds will not be provided when test kit activation has not occurred.
  • MyHealthChecked are not responsible for any changes in your circumstances, or changes in Government directives regarding self-isolation. Therefore, if you have opened the package your test kit arrived in you are not entitled to a refund, even if you no longer require the test.
  • My Health Checked are not responsible for any changes in the government travel requirements or restrictions and cannot provide any guidance on these. For up-to-date advice please visit www.gov.uk/coronavirus

If you still wish to cancel or request a refund, please do so by completing our returns form.

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