Sending your sample back

Sending your sample back to our lab

We provide a Royal Mail Tracked 24 returns label for returning your COVID samples back to our lab in Manchester. Find out more about the Royal Mail Tracked 24 service.
If you use this returns label, is essential that you use a Royal Mail Priority Postbox when returning your sample.
Royal Mail do not deliver any samples to our lab on a Sunday or Bank Holiday Monday. Please factor this into your holiday-planning, if you are purchasing a time-sensitive test.
You are free to use another delivery method for returning your sample to our lab, such as another courier or hand delivery, and if you’re close to Manchester, we do offer the facility to drop your sample off at our lab – find out more below.
Once your sample has been received at our lab, as soon as it has been unpacked and scanned into our system, you will receive an email to confirm the processing as started.
We commit to reporting your results within 24-48 hours of scanning it into our system, not when Royal Mail confirm delivery to our lab.

Royal Mail Tracked 24

Providing your sample has been posted in one of the clearly identified Royal Mail Priority Postboxes, as instructed, Royal Mail aim to deliver your sample to our lab the next day.

It is essential you track your sample on its way to our lab – therefore, please ensure to make a note of your tracking number on your Essential Checklist card.

If you notice there is a delay with your sample delivery and it is stuck in transit for longer than 24 hours, please contact us immediately at [email protected] and we will endeavour to help you.

Why we use Royal Mail Tracked 24

The Tracked 24 service, with its purple COVID stickers, has been set up specifically for the transportation of COVID samples. It is the same service used by the NHS for COVID testing.

Due to the nature of COVID tests being biohazardous samples, this is the only Royal Mail service that is available for transporting COVID samples.

We are not able to use Special Delivery, or any other Royal Mail service for these reasons. 

Sometimes there are delays with Royal Mail Tracked 24 that are outside of our control.

Tracking Information

In each test kit there is a Royal Mail Tracked 24 pre-paid postage bag for you to send your sample back to our lab.

If you want to track when your sample has arrived at the lab you will need to make a note of your tracking number on your Essential Checklist Card, as we do not keep a record of this.

Please note, the delivery time reported by Royal Mail is not necessarily the exact time we receive the sample in our lab, which we understand is confusing and frustrating, however we are unable to control this due to Royal Mail processes. 

Covid Test Drop Box – hand delivery options in Manchester

If you are close to Manchester and would like to drop off your sample at our lab in person, we are now happy to offer this option for you.

How to drop your sample off in person at the Covid Test Drop Box:

  1. Samples can be dropped off at anytime, but please note, this box will only be checked from Monday to Friday, 9am to 5pm. 
  2. If you deposit your sample on a Saturday or Sunday, it will not be processed until the Monday. 
  3. Please drop your sample off at MyHealthChecked, Unit 16, Rutherford House, 40 Pencroft Way, Manchester, M15 6SZ
  4. The COVID Sample DropBox is located outside the main entrance to the left of the main door.

Private Courier

If you wish to use an alternative courier to send your sample back to our lab, we cannot be held liable for any lost/damaged/late samples, in these circumstances you would need to contact the courier direct.

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