Returns & refunds

Returns

1

Orders can only be returned within 14 days of delivery, providing the outer packaging it arrives in has not been opened, damaged, or tampered with whatsoever.

2

Please return your kit in the outer packaging it arrives in, to the return address shown on the packaging it was sent to you in, you should re-package this and send it back to us so we can look to process your refund. Please do not open the package your kit was sent to you in otherwise we will not be able to process your refund.

3

Refunds are issued within 5 business days to the card that you made the payment with. Your bank may take an additional 5 - 10 days to process the refund

Return address

MyHealthChecked Returns
East Tyndall Street
The Maltings
Cardiff, CF24 5EA

Refunds

If you would like a refund, please contact care@myhealthchecked.com and we will discuss your requirements.

1

MyHealthChecked are not responsible for the activation of your test kit; this must be carried out by the customer. Failure to activate your sample will mean you cannot access your test results. Refunds will not be provided when test kit activation has not occurred.

2

MyHealthChecked are not responsible for any changes in your circumstances, or changes in Government directives regarding self-isolation. Therefore, if you have opened the package your test kit arrived in you are not entitled to a refund, even if you no longer require the test.

3

My Health Checked are not responsible for any changes in the government travel requirements or restrictions and cannot provide any guidance on these. For up-to-date advice please visit www.gov.uk/coronavirus

Boots Returns and Refunds

If you purchased your test kit from Boots and wish to return it, you will need to contact us in the first instance to obtain an approval code for Boots to process your refund. Please contact us via care@myhealthchecked.com

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