Orders can only be returned within 14 days of delivery, providing the outer packaging it arrives in has not been opened, damaged, or tampered with whatsoever.
Please return your kit in the outer packaging it arrives in, to the return address shown on the packaging it was sent to you in, you should re-package this and send it back to us so we can look to process your refund. Please do not open the package your kit was sent to you in otherwise we will not be able to process your refund.
Please ensure you keep your tracking details/proof of postage for your return. Refunds are issued within 5 business days to the card that you made the payment with. Your bank may take an additional 5 - 10 days to process the refund
Please contact our dedicated Customer Care Team via firstname.lastname@example.org and we will review your Customer Journey together.
MyHealthChecked are not responsible for the activation of your test kit; this must be carried out by the customer. Failure to activate your sample will mean you cannot access your test results. Refunds will not be provided when test kit activation has not occurred.
MyHealthChecked are not responsible for any changes in your circumstances, or changes in Government directives regarding self-isolation. Therefore, if you have opened the package your test kit arrived in you are not entitled to a refund, even if you no longer require the test.
My Health Checked are not responsible for any changes in the government travel requirements or restrictions and cannot provide any guidance on these. For up-to-date advice please visit www.gov.uk/coronavirus
Guidelines change regularly – so please contact us, we’re here to help.