Receiving your test

How we’ll send your test to you

We use Royal Mail Special Delivery for sending your test to you.
All orders will be dispatched within 24 business hours of being placed, meaning you can expect to receive yours the next day, Monday to Saturday.
Same day dispatch is possible if ordered Monday to Friday before 12noon and Saturdays before 10.00am. 
Please note Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these days.

Tracking Information

Once your order has been dispatched, we will send a notification to the email address given when the order was placed, your tracking number will be on this email so you can track it’s progress on the way to you.

Royal Mail Delays

We cannot guarantee the Royal Mail service or delivery times. We provide a tracked service, but Royal Mail delays are unfortunately outside of our control.

We will endeavour to notify you immediately in the unlikely event of any exceptional circumstance, for example, out of stock products or shipments delayed in transit.


If you have ordered a Test-to-Release kit in advance, this will arrive on your Day 5 of self-isolation. As per the government guidelines we cannot dispatch this any earlier.

Please note, if you have not ordered this test kit in advance please check our dispatch information before placing your order to ensure you are able to participate in this scheme.

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