Receiving & Sending your test kit

Receiving test kit

1

Royal Mail Special Delivery

We use Royal Mail Special Delivery and all orders are dispatched within 24 business hours of being placed

2

Same Day Delivery

Same day dispatch is possible if ordered Monday to Friday before 12 noon and Saturdays before 10.00am

3

Sundays & Public Holidays

Please note Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these day

4

Tracking Information

Once your order has been dispatched, you will receive an email with a tracking number to help find out when your delivery will arrive.

Test-to-Release

If you have ordered a Test-to-Release kit in advance, this will arrive on your Day 5 of self-isolation. As per the government guidelines we cannot dispatch this any earlier.

Royal Mail Delays

We cannot guarantee the Royal Mail service or delivery times as it is outside of our control. In the exceptional case where a product is out of stock or shipments are delayed, we will notify you immediately.

Sending your test kit back

1

Sending your test kit back

We provide a Royal Mail Tracked 24 returns label for returning your COVID samples back to our lab in Manchester.

2

Royal Mail Priority Box

If you use this returns label, it is essential that you use a Royal Mail Priority Post Box when returning your sample.

3

Sundays & Public Holidays

Please note: Royal Mail does not deliver any samples to our lab on a Sunday or Bank Holiday. If you are travelling on a Tuesday or Wednesday to a country that requires a test to be taken 72 hours prior to travel, please consider using a guaranteed courier service to return your sample to us as Royal Mail is not a suitable option for you.

4

Sample back to our lab

In each test kit there is a Royal Mail Tracked 24 pre-paid postage bag for you to send your sample back to our lab.

5

Email confirmation

You will receive an email confirmation once your sample has arrived in our lab and the process has started.

6

Results within 24-36 hours

Results will be sent out within 24-36 hours of scanning it into our system.

Return

Same day delivery

You now have the option to pay to send your COVID sample back to our lab via CitySprint same-day delivery. Please be aware, this is a same-day delivery service to the lab, not a priority or express service.

Decoration

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