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From October 27th, we will no longer be providing our COVID testing services due to reduced demand. If you have purchased a test with us recently, please get in touch with our Customer Care team at care@myhealthchecked.com and remember to include your booking reference number for assistance.

From October 27th, we will no longer be providing our COVID testing services due to reduced demand. If you have purchased a test with us recently, please get in touch with our Customer Care team at care@myhealthchecked.com and remember to include your booking reference number for assistance.

If you have purchased a test with us recently, please get in touch with our Customer Care team to discuss your options. Email them at care@myhealthchecked.com and remember to include your booking reference number for assistance.

For any Covid-19 PCR tests you have completed, your results will remain available on the ‘My Results’ section of your dashboard.

If you are experiencing difficulty with logging into the MyHealthChecked Dashboard, please use the password reset function to gain access. If you are still experiencing issues, please contact our Customer Experience Team as soon as possible.

For Refunds please visit https://myhealthchecked.com/cancellation-and-returns for further information. A member of the Customer Experience Team will review the request for the kit(s) which have been bought within the last 14 days only and meet the following criteria: - the kit has not been opened and the tamper-proof seal remains in place - the unopened kit has not been damaged. For Cancellations please visit https://myhealthchecked.com/cancellations and complete the Customer Cancellation Form. A member of the Customer Experience Team will review the request for cancellations only for those kits that have not yet been dispatched.

To cancel or request a refund for your MyHealthChecked kit purchased through Boots, you must first contact our Customer Care Team at care@myhealthchecked.com. Please note that Boots requires us to approve refunds and provide customers with a Refund Authorization Code before they can process any returns or refunds. Therefore, it is important that you reach out to our customer care team before contacting Boots.