Before placing an order, please read our service update
Once you’ve taken the test, please return it to our lab the same day before 12noon via the enclosed prepaid Royal Mail Tracked 24 address label. Find out more here. For Royal Mail, ensure you post your sample back in a Priority Post box before 12noon, Monday - Friday, (check here for your nearest one - you’re allowed to leave your isolation address to do this). You’ll get an email as soon as we’ve received it, and another email 24-36 hours later to let you know your result is available in your My Health Board.
You can find your Royal Mail tracking number on the label provided in your package. Please ensure you make a note of it on the Essential Checklist Card so you can track it's journey back to our lab.
Yes. You’ll get an email as soon as it's been input onto our system, and another email 24-36 hours later with a link to you’re My Health Board, where you can check your result.