MyHealthChecked aims to turn around your test results within 24-36 hours of receipt of your sample arriving in the laboratory. However, in some cases this window may not be achieved. MyHealthChecked accepts no responsibility for delays in results or liability for any costs arising from any delay, disruption or cancellation of your travel plans directly or indirectly caused by the requirement to produce a travel certificate.

Please log into your account to double check you have activated your test kit as we can only report the result of the test, if you have activated your test kit with your personal details.

Yes, a MyHealthChecked Clinical professional will authorise every test result. If you have any questions following your positive test results - you can talk to one of our Healthcare professionals - using care@myhealthchecked.com

You will receive an email notifying you that your results are available on your dashboard: My Account. You will only be able to access your results if you have activated your test kit.

On the report you will receive, it will list your forename, surname, date of birth and passport number (if inputted). The report will also list the date and time that you took your nasal sample, as you inputted on the biohazard sample bag and tube of PrimeStore® MTM inactivation media. It also lists the sample type which is nasal sample and the test that it is run on. The test result is then shown for SARS-CoV-2

Negative results should not be used as the sole basis to diagnose SARS-CoV-2: clinical correlation and other diagnostic information is necessary to determine patient infection status. Also please continue to follow government guidelines around social distancing, washing hands and covering your face to keep others safe. Please note, Government guidance is updated regularly. Please visit www.gov.uk for the most up to date information.

A positive result means you have COVID-19. You should follow the up-to-date guidelines on what you should do next. Please note, Government guidance is updated regularly. Please visit www.gov.uk for the most up to date information.

This means that a result could not be given due to insufficient sample being collected from the swab. This issue happens with very few of the samples processed. In this case you will need to reorder a test as we cannot use the swab you have initially sent. Please follow the instructions for use in the kit carefully regarding sample collection and sending back to our laboratory.

MyHealthChecked will provide details on the Test Report of name, date of birth, test used, sample matrix and test result. Please note, Government guidance is updated regularly. Please visit www.gov.uk for the most up to date information.

In this instance we would suggest that you revert to the vaccination provider and ask the question. Please inform them that the test we offer would be a PCR version and seek their guidance on whether to take it.

Yes, the sample can be kept for a maximum of 12 months, if you do open the test tube you will need to carry out the swab test and send it to the lab within 7 days , any later than this and the test will be inconclusive so no results can be given and this would not be covered under our refund policy.