Customer Care

We want to make information easy for you and provide answers you can trust. See quick links below to our Customer Care areas.


We’ve grouped together our top FAQs, so you can quickly find what you’re looking for. We’ll update this regularly based on customer feedback.

Help Centre

Not found what you’re looking for? Check our our extensive Help Centre where you can search for a specific question.

Contact Us

Got a question? Need help? Our dedicated Customer Care Team are available: Monday to Friday 8am – 8pm, Weekends and Bank Holidays 9am-5pm

Receiving your test

Want to know when you can expect your test? See below for all the info you need to know on receiving your test, as well as how to track it.

Sending your test back

All the important information on when and how to send your test back to our lab, including what delivery service we use.

Returns and Refunds

Need to find out how to return a test, or request a refund? See below for all the detail you need.


Need to cancel your order? See the link below for exactly how to do this.

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