Orders may be cancelled providing we receive notice by 12pm (Monday-Friday) the day before your order is due to be dispatched.
- Please click the link below to start an order cancellation process.
- If your order has already been dispatched it may be returned within 14 days of delivery, providing the outer packaging it arrives in has not been opened, damaged, or tampered with whatsoever. The arrangement of the return and any associated costs are not covered by MyHealthChecked. Please visit our Returns and refunds page for more information.
- Refunds for orders cancelled prior to dispatch will be issued within 10 business days to the card that you made the payment with. Your bank might take an additional 5-10 days to process the refund.
- You MUST include a copy of the email you receive in the package