Cancellation & Returns

Cancellation & Returns

Orders may be cancelled if cancellation notice is issued prior to dispatch. Before you order, please note that due to the nature of the swab kit, items cannot be returned once they have been dispatched under any circumstances.

All requests must be submitted using the contact form on the contact us page.

For cancellation requests state ‘Cancellation Request Order#’ within the subject line. Please provide the order number (Order#) provided upon order submission.

Once your request has been submitted The Concepta Diagnostics Limited Team will contact you by email with instructions on how to process your request.