Royal Mail Tracked 48
Tests are shipped on Royal Mail’s Tracked 48 service. Same-day dispatch is possible if ordered Monday to Friday before 12 noon.
Sundays & Public Holidays
Please note Royal Mail do not deliver on Sundays and Public Holidays and we do not dispatch orders on these days.
Once your order has been dispatched, you will receive an email with a tracking number to help find out when your delivery will arrive.
Royal Mail Delays
We cannot guarantee the Royal Mail service or delivery times as it is outside of our control. In the exceptional case where a product is out of stock or shipments are delayed, we will notify you immediately.
Return your sample to our lab
Simply pop your sample back in the box, seal it inside the postage bag with the prepaid returns label attached, and post it to our lab.
You will receive an email confirmation once your sample has arrived in our lab and the process has started.
Get your results
For our DNA Tests - results will be sent out within 10 working days of receiving your sample at the lab. For our Blood Tests, this is 48-72 hours.